Refund / Returns and Warranty Policy

At Outback Ops, we want you to be confident in your purchase. Please read our returns policy carefully before placing your order.

14-Day Change of Mind Returns

We accept change-of-mind returns where you contact us within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must:

• Be unused and uninstalled.
• Be in its original condition.
• Be returned in its original packaging.
• Include all accessories, hardware, manuals and other items originally supplied.
• Be in a condition suitable for resale.

Products that have been installed, mounted to a vehicle, used, damaged or altered cannot be returned for change of mind.

Customers are responsible for arranging and paying all return shipping costs associated with a change-of-mind return. Due to the size and weight of some Outback Ops products, return freight costs may be significant.

Any original shipping or delivery charges paid are non-refundable for change-of-mind returns.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Once we receive and inspect your returned item, we will notify you whether the return has been approved. If approved, the applicable refund will be issued to your original payment method.

Damaged or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible with your order details and photographs of the issue where appropriate.

We will assess the issue and work with you to provide an appropriate solution.

Faulty Products & Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Depending on the circumstances and whether a failure is major or minor, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Where a product is faulty or otherwise fails to meet a consumer guarantee, responsibility for return or collection costs will be handled in accordance with the Australian Consumer Law.

Pre-Orders

Pre-order products are subject to the estimated production, arrival and delivery timeframes displayed or communicated at the time of purchase. These timeframes are estimates and may be affected by manufacturing, freight, customs or other circumstances outside our reasonable control.

Any specific terms relating to pre-order deposits, cancellations and outstanding balances will be disclosed to you before or at the time you place your pre-order.

Nothing in our pre-order terms excludes or limits any rights you may have under the Australian Consumer Law.

Refund Processing

Once an approved return has been received and inspected, we will notify you.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Warranty

Outback Ops products are covered by a product warranty, with the applicable warranty period listed on each product page on our website. Warranty periods may vary between products.

If you believe your product has developed an issue that may be covered under warranty, please contact us at info@outback-ops.com with your order number, a description of the issue, and photographs or videos where applicable.

We will assess the issue and, where a valid warranty claim is confirmed, arrange an appropriate repair or replacement where necessary.

Warranty coverage does not extend to normal wear and tear, misuse, neglect, accidental damage, improper installation, unauthorised modifications, or damage resulting from use contrary to the product instructions.

Our warranty is provided in addition to your rights under the Australian Consumer Law. Nothing in our warranty terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact Us

To request a return, report a problem with an order, or ask a question about this policy, please contact:

Outback Ops
Email: info@outback-ops.com

Please include your order number and relevant details so we can assist you as quickly as possible.